Privacy Policy
Last updated: 6/16/2026
Introduction
Prismancy provides software that helps businesses test, personalize, analyze, and improve website and ecommerce experiences.
This Privacy Policy describes how Prismancy, LLC (“Prismancy”, “we”, “our”, “us”) handles data in connection with our app, website, platform, tools, and related services, collectively referred to as the “App” or “Services”. By using Prismancy, you acknowledge and agree to this Privacy Policy.
Our App is intended for organizations and not permitted for use by children.
We use safeguards to protect data and limit access. If we become aware of a data breach, we will work to secure affected systems and notify impacted users as soon as reasonably possible.
We do not sell, trade, or license your data or your customers’ data to third parties.
Information we collect
The App collects information from your Shopify or other connected accounts, directly from your website, as well as during use of the App. This may include:
- Customer information - certain personal info may be hashed, minimized, or stored transiently
- Ecommerce and clickstream activity
- Browser and device data
- IP-derived data such as location
- Connection type, speed, and provider
- Cookies and session identifiers - For information or how to disable cookies, visit http://www.allaboutcookies.org
- Product, collections, and various other store details
- Shopify or other connected account details
- Interactions with our team
- App and Service usage
How information is used
We use data collected to provide, operate, support, maintain, and improve our Services.
Personal information is used to provide functionality such as targeting or personalization. This data is often minimized, stored transiently, or hashed to protect you and your customers' data privacy.
We may use your information for training, quality, dispute resolution, rights protection, marketing, partnerships, aggregated benchmarking, and related business purposes.
We may share information with our parent company, trusted third-party service providers, and others when needed to operate the App, comply with legal obligations, respond to lawful requests, or protect Prismancy, our users, and our systems.
We use
Stripe for payment processing.
Data retention
We keep information for as long as necessary to provide Services, operate our business, improve the platform, meet legal obligations, and protect our rights.
You may request personal information be updated or deleted by contacting us. Aggregated or anonymized data may not be possible to delete. If you are a resident of the EU, you may request access to the personal information we hold about you.
Policy changes
We may update this Privacy Policy from time to time. Continued use of the App after an update means you acknowledge the updated policy.
Contact information
Your privacy is important to us. For privacy questions or requests, contact us at support@prismancy.com.
